Returns Policy – By Appointment Gifts
At By Appointment Gifts, we want you to feel confident when purchasing from byappointmentgifts.com. We understand that occasionally a product may not meet your expectations, and we aim to provide a clear and fair returns process. This Returns Policy explains your rights and outlines the conditions under which products may be returned.
Please read this policy carefully before making a purchase, as it forms part of our Terms & Conditions.
Your Right to Return
If you are not completely satisfied with your purchase, you may request to return eligible items in accordance with this policy and any applicable consumer protection laws. To qualify for a return, items must generally be unused, in their original condition, and returned with all original packaging and any accompanying materials.
Products should be handled with reasonable care while in your possession. We reserve the right to reduce any refund if the value of the goods has been diminished as a result of unnecessary handling beyond what is required to inspect the item.
Return Eligibility
Certain items may not be eligible for return unless they are faulty or not as described. These may include:
- Personalised or customised products
- Items made to order
- Products sealed for hygiene reasons that have been opened
- Any item that has been altered after delivery
Please review the product description carefully before placing your order to ensure that you understand whether any restrictions apply.
Damaged, Faulty, or Incorrect Items
If you receive an item that is damaged, defective, or not as described, please follow the guidance provided on byappointmentgifts.com regarding reporting such issues. We may request supporting information to assess the claim. Where a fault is confirmed, we will offer an appropriate remedy in accordance with applicable consumer laws.
Items that are damaged as a result of misuse, accidental damage, or normal wear and tear may not qualify for a refund or replacement.
Return Process
To initiate a return, you must follow the returns procedure outlined on byappointmentgifts.com. Returns must be authorised before being sent back. Items returned without prior approval may not be accepted.
When returning products, please ensure they are securely packaged to prevent damage in transit. You are responsible for ensuring that returned items reach us safely and in good condition.
We recommend retaining proof of postage or shipment tracking where available, as we cannot accept responsibility for returns that are lost or damaged during transit.
Refunds
Once your returned item has been received and inspected, we will assess whether it meets the return conditions. If approved, refunds will be processed using the original method of payment unless otherwise required by law.
Refund processing times may vary depending on your payment provider. Please note that refunds will only cover the eligible product value in accordance with our policy and applicable legislation.
Exchanges
In certain circumstances, exchanges may be offered for eligible products, subject to availability. If an exchange is not possible, a refund may be issued instead. Replacement items are provided only after the original item has been received and assessed.
Cancellations
Where consumer law provides a statutory cancellation period, you may cancel your order within the timeframe specified by applicable legislation. To exercise this right, you must follow the cancellation procedure described on byappointmentgifts.com.
Products must be returned in their original condition to qualify for cancellation refunds. Failure to comply with return conditions may affect your eligibility for a full refund.
Non-Returnable Situations
Returns may be refused in the following situations:
- The return request falls outside the applicable return period
- The item shows signs of use beyond reasonable inspection
- Original packaging or components are missing
- The product has been customised or personalised
By Appointment Gifts reserves the right to decline returns that do not comply with this policy.
Policy Updates
We may update or revise this Returns Policy from time to time to reflect changes in our business operations or legal requirements. The version published on byappointmentgifts.com at the time of your purchase will apply to your order.
At By Appointment Gifts, our goal is to provide high-quality, heritage-inspired products and a transparent shopping experience. We encourage customers to review product descriptions carefully before purchasing and to consult our Terms & Conditions for additional details regarding your rights and obligations.
Thank you for shopping at byappointmentgifts.com.