Delivery Information – By Appointment Gifts (byappointmentgifts.com)

Shipping Methods

At By Appointment Gifts, we offer a range of delivery services to meet your needs, including standard and express shipping options. We aim to provide reliable delivery to destinations worldwide and partner with established couriers to help ensure your parcel arrives safely and efficiently.

Standard Shipping

Our standard shipping service is designed for regular orders that are not time-sensitive. Delivery times vary by destination and service chosen. Parcels will be dispatched using our trusted carriers and customers will be able to monitor progress through their chosen shipment provider’s tracking system where available.

Express Shipping

Express shipping is available for customers who require faster delivery. Orders sent via express services will include a tracking number when dispatched, where applicable. Please note that delivery commitments depend on the destination country and chosen delivery option.

International Orders

For orders shipped outside the country of purchase, you are considered the importer of the goods and are responsible for complying with any local customs regulations. Import duties, taxes or fees levied by your local authorities are the responsibility of the recipient and are not controlled by By Appointment Gifts. Parcels that are refused at customs may be returned or held based on foreign import rules.

Cancellations and Amendments

Once an order has been placed and payment processed, we are generally unable to stop, cancel or modify the order. Any request to cancel must be submitted through our returns process after purchase.

Returns and Replacements

If you receive products that are defective or damaged, please notify our team within the specified timeframe after delivery. Replacement items may be offered based on availability and specific conditions. Items returned without prior approval may not be eligible for replacement.

FAQs – Orders and Delivery

When will my order be shipped?
Orders are processed and dispatched from our fulfillment centre on business days. Shipment dispatch times begin once payment has cleared.

Can I track my shipment?
Tracking availability varies with the shipping service selected. If tracking is provided, details will be included in your shipment notification.

What happens if my parcel is delayed?
Delays can occur due to customs processing, local delivery conditions or external circumstances outside of our control. Please check your tracking information or consult your local carrier for updates.

What if I receive incorrect or missing items?
Please contact our customer service team with details and supporting information so that we can assist with corrections.

What if my parcel is returned to sender?
Returned parcels may be refunded or reshipped according to our policies, subject to the specific reason for return. After approval, you may need to place a new order if reshipment is required.